Do we disclose your personal information to anybody?
Cessnock Toyota may disclose your personal information in certain circumstances.
For example: Sometimes we are required or authorized by law to disclose your personal information. For example we may disclose your personal information during the registration or transfer of a vehicle, or to an insurance company transacting Compulsory Third Party insurance. We may also disclose your personal information to the Motor Vehicle Manufacturer or Distributor to ensure the proper registration of Warranty details for the protection of the customer's vehicle.
Ensuring your personal information is up to date
Cessnock Toyota relies upon the personal information we hold about you to efficiently conduct our business of providing motor vehicle sales and services. For this reason it is extremely important that the information we collect is accurate, complete and up to date.
During the course of our business relationship with you, we may ask you, from time to time to tell us of any changes to your personal information; however, you may wish to contact us at anytime to furnish us with changes to your circumstances.
Is my personal information secure?
The protection of your personal information is a priority for Cessnock Toyota.
We take all reasonable precautions to safeguard your personal information from loss, misuse, unauthorized access, modification or disclosure.
Cessnock Toyota employs a number of means to protect your personal information including:
- Restricted access to personal information
- We enter into confidentiality agreements with employees, contractors and third party organizations
- Regular reviewing and testing of our technology in order to improve the levels of security
Can I access the personal information Cessnock Toyota holds about me?
You may request access to any of the personal information we hold about you.
In most cases, a summary of personal information such as your name and address details, contact telephone numbers are freely available to you by contacting any one of our branches.
All requests for access to personal information will be handled as quickly as possible and we shall endeavour to process any request for access within 30 days of having received the request. For requests for information which may be held in archives, a fee may be charged to cover the cost of retrieval and the supply of the information to you.
Cessnock Toyota may be required by law to retain your personal information for a period of time after you have finished a relationship with us. After the required time has passed, we will attend to the destruction or deletion of your personal information.
Cessnock Toyota is part of the OneToyota network of Toyota organisations in Australia (each a OneToyota organisation), comprising:
- authorised Toyota dealers in Australia;
- Toyota Motor Corporation Australia Limited;
- Toyota Finance Australia Limited;
- Aioi Nissay Dowa Insurance Company Australia Pty Ltd trading as Toyota Insurance; and
- Toyota Western Australia (comprising Prestige Motors Pty Ltd as trustee for the Prestige Toyota Unit Trust and Eastpoint Pty Ltd).
Cessnock Toyota and other OneToyota organisations collect and share with each other customer and guest information to provide you an integrated OneToyota guest experience, such as allowing you to be known across the network regardless of which OneToyota organisation you deal with and to provide you with products, services, information and assistance, respond to your enquiries and help keep your information up to date. Your information may be disclosed to OneToyota network service providers in Australia and overseas for these purposes.
OneToyota organisations may send you marketing to inform you about products or services, special offers, promotions and events that may be of interest to you. These marketing communications may include joint promotions with promotion partners, and may be sent to you using any contact details provided by you, such as post, phone, email or SMS.
Your consent to receive marketing from a OneToyota organisation will be deemed to be ongoing if you do not opt out when you are offered the opportunity to do so, or unless and until you advise the relevant organisation otherwise.