I just wanted to thank the Cessnock Toyota team in particular, Ash Wheaton. I picked my new car up yesterday and the whole process, on part of Cessnock Toyota, was made so easy.
Ash was amazing, she kept me informed with everything that was going on with my car. She was helpful and approachable making it very easy to feel comfortable throughout this process.
Thank you so much for your help in putting me into my new car.Renee Coward , Muswellbrook, NSW
Prompt & Professional
Our enquiry was handled promptly and professionally and a successful negotiation was completed within two days. It was a pleasure dealing with you, we are very happy with our new car.Murray, Ballina, NSW
A Fantastic Vehicle
I purchased a 1998 Toyota LandCruiser its a fantastic vehicle. I would really like the thanks the salesman he was extremely friendly and helpful before during and after the purchase. I have already recommended my friends deal with you as I have found the whole experience pleasant.
I will definitely be visiting again when I purchase my next vehicle unfortunately, for you it will be in about 10 years or so. Once again thank you again for all you teams help and advice.Mick, Moruben, NSW
Professional & Helpful
We are delighted with our new car, and very happy with the buying experience. We bought the car and traded our old one in all online and over the phone. The issue of pickup and delivery was overcome by an offer for someone to meet us halfway in Sydney. All were very professional, helpful and not at all pushy. In fact I was going to email in a couple of days to thank you for the helpful service, please pass this on to them.
We have done 1,500 km since purchasing it and have told everyone along the way about the great service and the ease of online purchasing.Elizabeth, Yass, NSW
Great as Expected
My Dad and I were both happy with the sale and the delivery of the car. The vehicle itself has turned out to be a great as expected. We had no problems what so ever!Dimity, Cassilis, NSW
Polite and Courteous
Upon making our internet enquiry, we were contacted within 5 minutes.
We made arrangements to see the vehicle the following day. The car was exactly what we were looking for so decided to go ahead with the purchase.
The salesperson was very informative but definitely gave us space to make a decision with no pressure, always polite and courteous in all dealings.
We would highly recommend your establishment to our friends and family, a very easy and relaxed transaction.Brendan & Linda, Aarons Pass, NSW
Very Helpful and Polite
We were very happy with the service we received when buying a new car. Your staff were very helpful and polite. We felt like we got a great price on our new car and trade vehicle. If we lived closer we would definitely take our car there to be serviced but unfortunately are a bit far away just for a service trip.Leanne & Brendan, Berkeley Vale, NSW
Could Not be Happier
We purchased a new vehicle through you just after Christmas and cannot be happier. We had attended three dealerships in Sydney during the month prior and were very unhappy with their 'deals', if that's what they called them!
We then searched on the internet and found the car that we wanted and sent through an enquiry. We were contacted the very next morning and we were able to confirm our trade-in vehicle and place a deposit on the new vehicle that morning.
The salesperson was a fantastic person to deal with, genuine and patient.
Thanks for an excellent car at an excellent price!
We have already recommended your office to others.Chris & Shanelle, Menai, NSW
Very Good, Great to Deal With
The staff were very good,great to deal with. It was worth the 3 hour drive to get the car and I would buy my next car from you guys.Doug, Airds, NSW
Excellent to Deal With
We did find our new car online. The advertisement caught our eye especially the price. So we looked further. The salesperson was excellent to deal with, he came back to us quickly with prices, colours etc. Everything ran smoothly it was a pleasant transaction.Milise & Martin, Bligh Park, NSW
Great as Expected
I would just like to compliment Mark and his Cessnock Toyota Used Vehicle team on the excellent service they provided me with last week. Just before that, I happened to come across a vehicle for sale at another dealership, which was quite a bit more than I wanted to spend, and I decided to check the web for alternatives. This is when I found Cessnock Toyota’s vehicle for a lot less than the other dealership’s.
Upon my web query I was contacted by Tracey who, as I was pressed for time to make it to Cessnock, very kindly offered to drive the car to Bolwarra where we live. Tracey was very courteous, not pushy, and reasonable during a short negotiation (after a test drive), which I believe may have involved Mark by phone. But the next surprise was Tracey offering to drop off the car as well, after the money had gone through, as this had to involve two of Cessnock Toyota’s people of course. As it turned out, it was Mark driving the second car for Tracey – a very personal service indeed!
My new car is beautiful and a pleasure to drive. While there is of course the extra security of Cessnock Toyota’s Used Vehicle 3-month warranty that is obviously lacking when buying privately or at auction (which I have done a few times), I doubt very much that I’ll need to call on it. I have told various friends about my great “used car dealer” experience!Frank Tuyl, Bolwarra, NSW
Very Helpful and Friendly
My experience with your company was a great one.
The staff was very helpful and friendly.Brooke, Alison, NSW
The Whole Process was Painless
I found the car we wanted on Carsales, I sent an enquiry using their online form and had a call within 10 minutes.
We discussed the car and various purchasing questions regarding servicing, delivery etc. I called back about 1/2 hour later and purchased the car by paying a deposit by credit card. It was incredibly easy as we new exactly what vehicle we wanted, and the price was very, very good.
The paperwork was emailed promptly and arrangements were made for delivery of the car to Chatswood.
We took delivery of the car, paid our balance, signed all the paperwork in about 10 minutes.
The whole process was painless. There were no problems, we didn't have any issues with the process at all and I would recommend it to anyone as an easy way to purchase a car.Julia, Avalon Beach, NSW
Courteous and Efficient
I am a very satisfied customer. Your salesperson was professional and helpful throughout. My dealings with other staff was brief, but they too were courteous and efficient.
I'm enjoying the car too.Steve, Dondingalong, NSW
Thanks for Standing Out in the Crowd
I initially inquired on line to 6 dealerships.
Yours being the first and only one to respond answering all the questions within my inquiry. Further without exception all others contacted me by phone and looked solely for the sale asking the questions that was of interest to them and not the customers. A couple of dealers even tried the on the spot phone pressure close.
When the time came to buy, your salesperson made the decision very easy both a commercial and a sense of trust perspective.
Post order placement, delivered everything as promised, even dropped the car off on time to Terrigal in the pouring rain.
Thank you for standing out from the crowd.Andrew, Erina Heights, NSW
Above and Beyond
I found the car through carsales.com and after making the initial inquiry was contacted by email shortly after and followed up with a phone call.
After finding out the location of the car decided it was too far away to consider, however the sales person offered to meet me at Wyong. When I purchased the car he again offered to meet me to pick the car up. I found the service to be excellent and extremely helpful. He went above and beyond on his weekend after hours.
Thank you, It was a pleasure to deal with you all,Karen, Tahmoor, NSW
Happy with the Staff
I was happy with the way the staff handled my enquiry and the sale.Michelle, Fingal Bay, NSW
Service and Follow Through and Hand-Over was Exceptional
The car is brilliant... Leaves the X5 for dead in terms of seating comfort and ride quality. Julie is very happy with it..
Also, we are prolific buyers of 'stuff', with three cars on the go and 2 aeroplanes, so we deal with a lot of dealers over time - and I have to say that your service and follow through and hand-over was exceptional.. And good to see a dealership using the Web so effectively; it is the way of the future.Chris, Bathurst, NSW
Prompt and Professional Service
Thank you for your offer and your prompt and professional service which won you this opportunity.Rick, Wetherill Park, NSW
Personable, Professional, Reliable and Timely
I found your salespeople to be personable, professional, reliable and timely in his responses to me. This was one of the primary reasons I purchased my vehicle through your dealership.Sally, Inverell, NSW
Experience was 100% Fantastic
The entire buying experience was 100% fantastic. All the staff were very willing to help, very patient while I sorted out finance and very efficient during the actual purchase process including transfer of ownership and trading my old car in.Al, Wagga Wagga, NSW
Prompt and Professional Assistance
Just a thank you note for your hospitality in providing a room for me last week. I drove home with no problems, in fact it was a pleasure to drive. I would like to thank your salespeople for their prompt and professional assistance in the sale of this vehicle.Sam, Brisbane, QLD
A Lot Easier Than I Expected
I found the vehicle advertised on carsales.com.au and made an online enquiry. I received a return e-mail from your salespeople who were very helpful and handled the sale in a professional manner.
As I am in Orange my son Joseph inspected the car for me and your team arranged to have him picked up from his home in Cooks Hill to take delivery of the car.
The process of buying the car was a lot easier than I expected due to the ongoing communications by your team with myself and my son.Ken, Orange, NSW
Your sales people went out of their way to help me purchase my new car, very professional, as were the ladies on the front counter.
I would recommend anyone to your Company, to purchase a vehicle, especially after the way I was treated.
We were away on 3 weeks holiday, & our new car performed magnificently.Bruce & Yvonne, Muswellbrook, NSW
Our dealings with your company were excellent. Your salespeople were extremely helpful and we are thrilled with our new car! We would always consider dealing with your company again.Heather, Sydney, NSW
Yeah, our family is enjoying the car!
Sales + delivery were smooth and made us very comfortable. With 2 years warranty also made feel very secure.
Thanks for your service
Wish to do business with you guys again.Y.H (Jimmy), Homebush, NSW
Service and Manner Were Great
I would like to say that I was happy to deal with your staff who responded to my initial online enquiry within minutes I was amazed because I was still online when they rang me. His service and manner were great and he showed good enthusiasm for what he does. He also gave a good deal and did not mess around or beat about the bush. Both myself and wife are happy with the car and service. I wish yoou every success for the future and I am sure with his continued enthusiasm and dedication he will succeed to greater heights....Reg, Central Coast, NSW
From the first conversation with your team over the phone I felt assured we had found the right dealer. All subsequent dealings with the team only served to enforce our confidence.
When we went to pick up the car your team took the time to ensure we were familiar with all the cars features before hitting the road for our trip back to Sydney, even syncing our mobiles and iPods to the car sound system, FANTASTIC service.
Just as impressive was an elder gentleman in the yard when we arrived, he actually stopped what he was doing and took us into the showroom. Usually you would be lucky to get someone to point you in the right direction.
The sale was handled very professionally and our experience exceeded our expectations!!
Please pass on our thanks to your team.Dale, Sydney, NSW
I would like to thank you for your superior service you and your staff provide in the purchase of my car. I would recommend anyone to buy a car from you. I am having an inspection done tomorrow to convert the car to ACT rego. Once again Thanks!
Have a Great Day!!Tom, Canberra, ACT